I was offered to have put a block on international calls on my account what I will not do since I must be able to call abroad in case of an emergency. I I’ve been with TMobile for about 15 years, but this issue made me consider taking my business elsewhere, since I video call Brazil everyday using What’sApp. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network, your mobile provider shouldn't charge you for messaging or calling over WhatsApp” “WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. Here is what What’sApp says on google about this known issue: When I google the question I realize I’m not the only one who has this problem with T-Mobile. On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged she issued a one time courtesy refund to my account though. Then I spoke to a second agent and then a third agent, who both blamed WhatsApp for the issue. But guess what: I have been calling my country for years using WhatsApp Video Call and I have never been charged, since I have unlimited data. The agent told me the extra charge is due to an international call.
I have been noticing increases on my monthly bill lately and called in to verify.
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